Privacy and Cookie Policy

Introduction to our Privacy and Cookie Policy

We are Your Certified Expert, and our website address is: https://www.yourcertifiedexpert.com/.

Safeguarding the privacy of our website visitors is our commitment to you, and in the following sections, we will explain how we handle your personal data. By using our website, you agree to our cookies in relation to the terms outlined in this policy.

How Your Certified Expert Uses Your Personal Information

This section outlines the following:

  1. The type of personal data we may process.
  2. The source and specific categories of data.
  3. The purpose of processing your personal data.
  4. The legal basis of us processing your data.

Unless we have asked you, please do not supply us with another person’s personal data.

Usage Data

We may process data related to how you use our website and services. This may include your geographical location, browser type and version, IP address, operating system, referral source, page views, length of visit, website navigation paths and the frequency and timing of your use. We get this information from our analytics tracking system. We may process your usage data to monitor and improve our website and services on a legal basis.

Account Data

Account data is provided by you when you sign up for our services. It may include your name and email address. We may process your account data for the purposes of operating our website, maintaining backups of databases, communicating with you, ensuring the security of our services and website, and providing our services. On a legal basis, we do this to ensure the proper running of our website.

Profile Data

This refers to the information you’ve added to your personal profile on our website. Profile data may include your name, address, phone number, profile picture, email address and employment details. We may process this to monitor your use of our services and website. On a legal basis, this enables the proper administration of our website.

Enquiry Data

If you submit an enquiry about any of our products or services, we may process this data for marketing and selling relevant products to you. The legal basis behind this is that we can give you a better user experience.

Notification Data

Notification data is any information you give us when you sign up for email newsletters or notifications. This data may be used to send you these newsletters and notifications. On a legal basis, we do this to give you the requested information and to keep you informed.

Correspondence Data

Correspondence data refers to any information we collect when you contact us. This may include the content and metadata in your communication. We’ll generate metadata via our contact form when you get in touch. Correspondence data may be processed for record-keeping and communicating with you. On a legal basis, this ensures the proper running of our website and communication with our users.

Legal Claims

In the case of legal claims, we may process your personal information as outlined in this policy for the establishment, exercise or defence of legal claims. This may be in-court proceedings or an out-of-court procedure. This is in line with our right to protect and assert our legal rights, your legal rights and the legal rights of others.

Legal Obligation

When we are ordered to comply with the law, we may process your personal data. This is to protect our interests, your interests, and the interests of others.

Who We Share Your Personal Data With

  • Any member of our group of companies for the purposes set out in this privacy policy.
  • Insurers or professional advisers to maintain insurance coverage, manage risks, obtain professional advice and deal with legal disputes.
  • Our subcontractors or suppliers so they can contact you to fulfil your required service.
  • Our suppliers of goods and services, as identified on our website, so they can contact you to provide the relevant goods or services you require (they will have their own privacy policy which outlines how they process your information).

We may also disclose your personal data when we have a legal obligation to do so.

How We Retain and Delete Your Data

  • Any personal data we process will not be kept longer than the intended purpose.
  • We may keep your personal data if necessary to comply with legal obligations.

Amendments to this Policy

From time to time, this policy may be amended and a new version published here on our website. We advise that you check this page to make sure you agree with any changes made.

What Are Your Rights?

You will usually opt in to us using your personal information for marketing purposes. You can opt out at any time.

You can request us to provide you with any personal information we have kept about you at any time, subject to the following conditions:

  • A fee payment (currently £10)
  • You must provide us with proof of identity certified by a solicitor or bank, along with a utility bill displaying your current address.

However, we may withhold personal information you request to the extent required by law.

Third-Party Websites

Hyperlinks to and details of third-party websites are included on our website. We are not responsible for and have no control over the privacy policies of these third parties.

Personal Data That Belongs to Children

Our website is aimed at adults over the age of 18. If we ever have reason to believe that we hold the personal information of a person under 18, we will delete it.

What Are Cookies?

  • A cookie is a file that contains a string of letters and numbers known as an identifier. This is sent by a web server to a browser and is stored by the browser. The identifier is then sent back to the server whenever the browser requests a page from the server.
  • There are two types of cookie: persistent and session. Persistent cookies are stored by a web browser and will stay there until a set date or when deleted by the user. Session cookies expire when the browser is closed down and the browsing session has ended.
  • Cookies do not contain any personal information that can identify a web user. However, the personal data we store might be linked to the information captured by cookies.

What Cookies Do We Use?

There are four ways that we use cookies on our website:

  1. Security – to protect our website and services.
  2. Authentication – to identify you when you visit and navigate our website.
  3. Analysis – to analyse the performance and use of our website and services.
  4. Advertising – to display adverts that are relevant.

What Cookies Do Our Service Providers Use?

The cookies our service providers use may be kept on your computer when you visit our site.

How To Manage Cookies

You can refuse to accept and delete cookies in most browsers. However, it’s important to note that blocking all cookies can have a negative impact on a website’s usability, and you may not be able to use all the features on a site.

The following links provide information on how to block and delete cookies on each browser: